What to Do Next: Improving Recruitment and People Support
If this section scored low, it’s unlikely because you’re careless or unfair. More often, it’s because people decisions have happened reactively, in response to pressure, rather than as part of a clear plan.
In small businesses, recruitment usually starts because you need help, not because the business is ready to be an employer. That gap is where uncertainty creeps in — for you and for the people involved.
Goodwill carries things for a while. Eventually, it needs backing up with clarity.
What this score usually means – you may recognise some of this:
- Roles forming around people rather than clear needs
- Hiring decisions driven by urgency rather than fit
- Expectations being assumed rather than stated
- Feedback feeling awkward or overly personal
- HR processes being vague, outdated or avoided
This isn’t about red tape. It’s about people decisions happening without enough structure to support them.
What to focus on first
Pay attention to where you feel uncertain or uncomfortable.
- Which people decisions take more emotional energy than they should?
- Where do you avoid clarity because it feels easier in the short term?
Those moments usually point to missing structure, not difficult people.
One practical thing to do this week
Choose one role or working relationship.
Write down what success in that role actually looks like. Not tasks — outcomes. What good performance means. What responsibility sits there.
If you couldn’t explain that clearly to someone else, start there.
A mindset shift that helps
Being fair doesn’t mean being informal.
Structure protects relationships. It gives difficult conversations somewhere to land and removes guesswork from expectations.
Why accountability matters here
Founders often delay people processes because they don’t want to feel corporate or heavy-handed. The result is usually more pressure, not less.
Having somewhere to sense-check recruitment and HR decisions helps you move from reacting to leading — before problems build quietly
Your next steps
Work independently:
Access practical guidance, tools and further reading to improve this area at your own pace.
Get Support:
Expert guidance, clear structure and Monday accountability — so progress doesn’t rely on willpower alone.
Already an Accelerator Member:
Log in today and explore all the different expert circles for the support you need.