-
Wellbeing Wednesday! (Yes, I know it's Thursday!)
As we had the bank holiday on Monday then the Monday roundup on Tuesday it seems only right to post the Wellbeing Wednesday on Thursday!
How do you process unexpected events in the business?
One of our principles at SiGNAL is ‘Embrace the Unexpected’ because often the unexpected feels bad but turns out to be for the best. Difficult news, for example losing a client, can feel awful at first yet once processed can start to feel good ( they weren’t the right kind of client anyway, losing them may indicate a weakness in the business that can be learned from, or it can free up time for other things) The key is taking time to process the news. Has this happened to you and if so how did you process?
Stuart Morrison2 Comments-
I once lost a very good customer, who was also a friend of my Father in Law. Big customer. Early days of business. One call. GONE. It really stang, and I RAGED! HARD. Was in full flow, and my business partner at the time was with me when I got that call asked me what had happened. I explained. His reply changed my viewpoint forever. He asked one question:
“Would you have been as mad if they had gone bust?”
I said obviously not, I would have been fully sympathetic, etc.
“But the end result is exactly the same, why are you angry at the reason? Won’t bring ’em back, you’re just wasting time either winning their business back or finding a better customer to replace them.”
Now, that’s my response, everytime. Bye. NEXT! Why waste energy on something that has happened and you cannot change? Move on, and make up lost ground quick.
1-
@stu good advice ! Makes it easier to bounce back if you aren’t dwelling on the unknowns of the situation. I find a circuit break helps too, a walk in fresh air or a blast of feel good music to make that switch away from the anxious / unhappy / angry mindset to the calm positive one
1
-
-
